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FAQ


Payment/Return/Exchange Policy


Q:  What forms of payment do you accept?
A: Visa, MasterCard, Discover, American Express, and PayPal are accepted payment methods.
 

Q: Do I have to pay sales tax?
A: 8% sales tax is added only to orders with a California shipping address.

Q: What is your return /exchange policy?
A:  Exchanges and refunds are given within 30 days of purchase. The customer is responsible for shipping costs to send an item back. The item should be unworn and in brand new condition to be eligible for an exchange/refund. Please email 1b1s@1body1spirit.com to notify the company of your request. We request be notified before any merchandise is mailed back for an exchange/refund. Please check the detailed description section before making a purchase to reduce your chance of needing to exchange an item. 

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Product


Q: How do 1body1spirit clothes run in size in comparison to other brands?
A: If you look in the detailed description section for each item, you can get a description about each item and the sizing. The womens shirts are mostly babydoll tees and have a close fit. 


Q:  How does a customer determine the materials used for each item?
A:
 If you look in the detailed description section for each item, you can get a description about each item and the materials used to make each item.


Q: Do 1b1s products shrink considerably when washed?
A:
 Most of our products are high quality blends of polyester, cotton, and rayon, and will not shrink(much). However, some are 100% cotton and will shrink. For longer life of most of the products, washing inside out and air/hang drying are recommended for longer product life.

Q: Why do the prices seem slightly higher than other similar products? 
A: 1body 1 spirit is a full on apparel line. The unique label placement, tagless shirts, designs, fabric, and colors, set 1b1s products apart. All the concepts and ideas are designed to be fashion forward and innovative. Also, a large part of the proceeds will go to charitable organizations. For the look, feel, and quality 1body 1spirit provides, the products are actually less expensive than other comparable brands.

Q: What sort of products do you provide?
A:
 socks, graphic t-shirts, hoodies, novelty shirts, board shorts, shoe-laces, hats 

Q:Are the products all original?
A: While many of the products take inspiration from many places, they were created by 1B1S and their design team. 

Q: Can you do special orders?
A:
 Please contact us if you have a specific request for a particular product.  We will consider developing unique designs, providing mass orders, creating and producing school uniforms.

Q: Can I submit designs?
A:
 We will consider design submission on a case by case basis.  Please contact us.

Q: Will you have new designs coming?
A:
 We will continue to evolve our designs and products.

Q: Can I buy 1B1S products anywhere else?
A: Yes, we currently have an Amazon store for easy familiar checkout.